UC Davis - IDM Support 2017-2020

UC Davis (Client) has an Oracle Identity Governance (OIG) system. The OIG system processes users across the entire Client user base, which consists of roughly eighty-five thousand (85K) users. OIG interfaces directly to the Person Record database to process records for all Client users. This includes a trusted reconciliation interface to a consolidated view, and possibly additional integrations to the individual tables that make up the database.

Role definitions for all health system users and at least high level roles for campus users. Role assignment rules to process all users from campus and health system. These roles are used to provision users to downstream resources as they are added to the system. Health system roles provision users to Active Directory (AD) and assign applicable attributes and group memberships.  

HCM MSS will be responsible for supporting the following Client platforms:

• Oracle Identity Manager (OIM)

And the integration of these functions with the following applications:

• Active Directory (AD)

• Trusted Database (PR)

Tier 3 Managed Support Services provides:

• For Production, Test, Stage and Development environments, provide Severity 2 and Severity 3 incident resolution

• For Production environment, provide Severity 1 outage incident resolution, including outage reporting

• For Production, Test, Stage and Development environments, provide incident break / fix resolution (Resolution is defined as reasonable workaround, short-term fix or detailed plan for long-term solution.)

• For Production, Test, Stage and Development environments, provide incident and service call support and resolution

• For Production, Test, Stage and Development environments, implement on the behalf of and inform Client of System Quarterly Security Patching for in scope systems, as appropriate and approved by Client

• For Production, Test, Stage and Development environments, provide scheduled and unscheduled system restart monitoring and support