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Team Size:Â Â
Team Size:Â Â
1 Architect, 3 Technical Specialist
Duration:Â
Duration:Â
2 years
Description:
Description:
Keller Williams (Client) is currently deploying a next generation application environment and needs an Identity and Access Management platform that can control access to new applications. Client would like to deploy elements of the Forgerock Identity and Access Management Suite, containerized with Docker and orchestrated with Kubernetes, on Google Cloud Platform (GCP). The deployment will be divided into three (3) phases.Â
Keller Williams (Client) is currently deploying a next generation application environment and needs an Identity and Access Management platform that can control access to new applications. Client would like to deploy elements of the Forgerock Identity and Access Management Suite, containerized with Docker and orchestrated with Kubernetes, on Google Cloud Platform (GCP). The deployment will be divided into three (3) phases.Â
After Phase 1 of solution described above is delivered, Client will engage HCM Managed Cloud Services (MCS).
After Phase 1 of solution described above is delivered, Client will engage HCM Managed Cloud Services (MCS).
HCM MSS will be responsible for supporting the following Client platforms:
HCM MSS will be responsible for supporting the following Client platforms:
- Forgerock AM
- Forgerock DS
- Forgerock IAM
- Forgerock IDM
- HCM IDG
- HCM IDA
HCM is only responsible for integration with the following products:
HCM is only responsible for integration with the following products:
- Keller Cloud
- Keller Cloud QA
- Kong Dev
- Kong Prod
- Kong QA
- Tableau
- KW Labs ideas Portal (Aha)
- KW Mortgage
- KW Recruiting Sites
- 411 Tools
- Apttus Production
- Apttus Dev
- CGI Calculator
- Central Listings
- KW Connect
- KW Connect QA
- KW Ecomply
- KW Greensheets
- KW Intranet
- KWLS
- KW Team Tool
- KW White Pages
- Placester (Websites)
- DotLoop (Document Mgmt/Compliance)
- KW Video (UStudio)
- BetterWorks (Goal Tracking)
- RESAAS (GPS)
- Hurdlr
- Profitdash Dashboard
HCM is responsible for the following infrastructure Platforms with regard to the IAM platform only:
HCM is responsible for the following infrastructure Platforms with regard to the IAM platform only:
- Google Cloud Provider
Tier 3 Managed Support Services provides:
Tier 3 Managed Support Services provides:
- For Production environment, provide Severity 1 incident resolution, including outage reporting (Resolution is defined as reasonable workaround, short-term fix or detailed plan for long-term solution)
- For Production environment, provide Severity 2 and Severity 3 incident resolution and service call support
- For Test, and Development environments, provide Severity 2 and Severity 3 incident resolution and service call support and resolution
- For Production, inform Client of System Security Patching for in scope systems. Client is responsible for implementation unless Enhancement Credits are used.
- For Production, provide Scheduled and unscheduled system restart monitoring and support
- For Production environment, if enterprise monitoring software is available and accessible, provide solution monitoring
- For Production, identify and provide a proactive plan to address fixing repetitive, ongoing issues monthly (Resolution is performed by Client or HCM Enhancement Services staff)
- For Production, HCM Management will provide Vendor escalation support for Client opened Production actively open, manage and track Vendor Service Requests (SR) from inception to recommended resolution, providing regular reporting of status. Final Implementation is performed by Client or using Enhancement Credits
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