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Team Size:
Team Size:
1 Architect, 1 Technical Specialist
Duration:
Duration:
1 years
Description:
Description:
Highmark (Client) utilizes Oracle Access Manager and is in need of services to support this infrastructure.
Highmark (Client) utilizes Oracle Access Manager and is in need of services to support this infrastructure.
HCM MSS will be responsible for supporting the following Client platforms:
HCM MSS will be responsible for supporting the following Client platforms:
- Oracle Access Manager (OAM) and Webgates
- Federation with Applications
Tier 3 Managed Support Services provides:
Tier 3 Managed Support Services provides:
- Production Incident and Service Call support and resolution
- Production Outage (Severity 1) break / fix resolution (Resolution is defined as reasonable workaround, short-term fix or detailed plan for long-term solution)
- Inform Client of System Quarterly Security Patching for in scope systems as appropriate and approved by Client
- Scheduled and unscheduled system restart monitoring and support
- Scheduled mutually agreed upon Health Checks and standard HCM Health Check automation functions
- Support Metrics Reporting (monthly)
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